Frequently Asked Questions


General

How can I place an order?

You can order via:

Telephone: 6515 0020
Fax: 65150607
Email: sales@delihub.com.sg
Online: delihub.com.sg
After placing your order, our Sales Representative will contact you to confirm the order.

Operating Hours Monday to Thursday: 9am to 7pm
Friday to Sunday: 9am to 6pm

What are the delivery charges?

Delivery charges are as follows:
Buffet & High Tea: $60 ($64.20 w/GST)
Mini Buffet, Bentos & Packet Meals: $40 ($42.80 w/gst)
Full Day Seminar Package: $100 ($107 w/GST)
Half Day Seminar Package: $80 ($85.60 w/GST)
Barbeque (BBQ) Package: $60 ($64.20 w/GST)

A delivery surcharge of $10 is applicable for these locations:
Offshore areas (Sentosa and Jurong Island)
Central area denoted by the first 2 digits of the postal code:
Robinson – 01, 04, 05, 06, 07, 08;
Marina Square – 03, 17;
Orchard – 22, 23;
Bras Basah – 18, 19.

An additional surcharge of $50-$100 is applicable for delivery to venues without lift landing.

What are the other charges I need to take note of?

Other charges include GST and/or charges applicable to services engaged for the event.

How can I make payment?

Payment can be made by credit card 2 working days prior to the event, or by cash or cheque upon delivery. Cheques must be crossed and made payable to “Deli Hub Catering Pte Ltd”. Kindly note that for self-collection orders and orders delivered to non-permanent addresses (e.g. chalets/clubhouses), advance payment via credit card is required before event date.

Can I make payment online?

To allow our Catering Consultants to go through your order requirements and details with you, payment can only be done via cash or cheque upon delivery or via credit card 2 days prior to order date, unless otherwise stated.

Please note, cheques must be crossed and made payable to “Deli Hub Catering Pte Ltd”. Kindly note that for self-collection orders and orders delivered to non-permanent addresses (e.g. chalets/clubhouses), advance payment via credit card is required before event date.

Do you deliver on Public Holidays?

Yes, we deliver daily.

What is your earliest delivery time?

For Regular Buffet/Mini Buffet: 8.30 am
For High Tea/Seminar: 7.00 am
*Earlier delivery for high tea/seminar orders is subject to availability and a surcharge of $50 will be applicable.

For Packet Meal: 8.30 am
*Earlier delivery for packet meal orders above $800 is available upon request.

How many days in advance do I need to place an order?

Orders have to be placed 3 working days (72 hours) in advance.

What is the time for collection of the buffet?

Collection will be 4 hours from the time the buffet is delivered or by 10.30pm, whichever is earlier.

A surcharge of $100-$200 is applicable for collection after 10.30pm (same day) or the following day, subject to Catering Captain’s schedule.

Can I extend the collection time for my buffet?

Please note that we are unable to accommodate any extension of the collection time. We seek your kind understanding on this matter.

Extension of collection time is also not advisable as food is best consumed within 4 hours as advised by NEA.

What is the portion of the food provided like?

Our food portion for regular buffet is based on a 1:1 ratio. As good food runs out fast, we would encourage you to increase the quantity catered for your guests!

Can I cancel my order after payment has been made?

Yes, you can. However, please note an administrative charge of $30 will be imposed for the cancellation.

Will there be any additional cancellation charges if I cancel my order last minute?

Only 50% of the total bill will be refunded if the cancellation request is received by our Sales Representative 1 working day prior to the event date.

No refunds will be made if the order cancellation is made on the event date itself.

What is the rental cost for tables and stools?
  • Stools: $0.70/pc
  • PVC Chairs (w backrest): $2.00/pc
  • Table (rectangle) with skirting: $10.00/pc (4ft x 2.5ft)
  • Table (round) with table cloth: $20.00/pc (5ft diameter)
Are dish tags provided?

Yes, dish tags are provided for all orders with buffet setups.

Are additional warmers available?

Additional warmers and burners are not available for rent or purchase.

Buffet

What is a regular buffet?

A regular buffet is recommended for serving 20 pax and more. It includes full table set-up with warmers and skirting (except for BBQ menus and ala carte orders).

The dish I want is not available in the selected menu package. Can I exchange an existing dish for another in a different menu?

Yes, a maximum of 3 dishes per order can be exchanged for other dishes of the same value or lower. If the dish to be exchanged is of a higher value, you may choose to upgrade your dish with a top-up of the balance value.

*Subject to T&Cs

What is your earliest delivery time for regular buffet?

8.30am

What is the delivery charge for Buffet?

The delivery charge for Buffet is $60. It will be waived for Buffet orders of 60 pax and above.

A delivery surcharge of $10 is applicable for these locations:

  • Offshore areas (Sentosa and Jurong Island)
  • Central area denoted by the first 2 digits of the postal code:
    • Robinson – 01, 04, 05, 06, 07, 08;
    • Marina Square – 03, 17;
    • Orchard – 22, 23;
    • Bras Basah – 18, 19.

An additional surcharge of $50-$100 is applicable for delivery to venues without lift landing.

What is the colour of the table skirting for regular buffet?

Silver with black top

Do you provide any decorations for corporate events?

We do not provide additional decorations for corporate events, however, thematic set-up service is available. Please call 6515 0020 for more information.

I forgot to order a buffet for my event! Will you be able to help?

We provide an SOS Buffet Express service for last minute buffet orders catering for up to 500 pax. Delivery can be done within 3 hours from order confirmation to delivery. Please call 6515 0020 to order right away!

*Menu and dishes are subject to availability

Are cutleries provided with my order?

Disposable Cornware cutleries are provided with all menus, except:

  • A la carte orders for BBQ packages
  • Classic Tea Set – only serviettes will be provided

Cutleries are provided 1:1. Additional disposable cutlery is available at S$1/set.

Although our cutleries are biodegradable, let’s do our part in reducing our carbon footprint!

Are dish tags provided?

Yes, dish tags are provided for all orders with buffet setups.

Are additional warmers available?

Additional warmers and burners are not available for rent or purchase.

Seminar Packages

The dish I want is not available in the selected menu package. Can I exchange an existing dish for another in a different menu?

Yes, a maximum of 3 dishes per order can be exchanged for other dishes of the same value or lower.

If the dish to be exchanged is of a higher value, you may choose to upgrade your dish with a top-up of the balance value.

*Subject to T&Cs

Are cutleries provided with my order?

Disposable Cornware cutleries are provided with all menus, except:

  • A la carte orders for BBQ packages
  • Classic Tea Set – only serviettes will be provided

Cutleries are provided 1:1. Additional disposable cutlery is available at S$1/set.

Although our cutleries are biodegradable, let’s do our part in reducing our carbon footprint!

What is the delivery charge for Seminar Packages?

The delivery charges for Seminar Packages are $100 (Full Day Seminar Packages) and $80 (Half Day Seminar Packages).

A delivery surcharge of $10 is applicable for these locations:

  • Offshore areas (Sentosa and Jurong Island)
  • Central area denoted by the first 2 digits of the postal code:
         - Robinson – 01, 04, 05, 06, 07, 08;
         - Marina Square – 03, 17;
         - Orchard – 22, 23;
         - Bras Basah – 18, 19.

An additional surcharge of $50-$100 is applicable for delivery to venues without lift landing.

What is your earliest delivery time for Seminar Packages?

7.00 am

*Earlier delivery for high tea/seminar orders is subject to availability and a surcharge of $50 will be applicable.

What is the colour of the table skirting for Seminar Packages?

Silver with black top

Are dish tags provided?

Yes, dish tags are provided for all orders with buffet setups.

High Tea

The dish I want is not available in the selected menu package. Can I exchange an existing dish for another in a different menu?

Yes, a maximum of 3 dishes per order can be exchanged for other dishes of the same value or lower.

If the dish to be exchanged is of a higher value, you may choose to upgrade your dish with a top-up of the balance value.

*Subject to T&Cs

What is the delivery charge for High Tea?

The delivery charge for High Tea is $60. It will be waived for High Tea orders of $600 and above (excluding side orders, delivery charges and any other additional charges).

A delivery surcharge of $10 is applicable for these locations:

  • Offshore areas (Sentosa and Jurong Island)
  • Central area denoted by the first 2 digits of the postal code:
         - Robinson – 01, 04, 05, 06, 07, 08;
         - Marina Square – 03, 17;
         - Orchard – 22, 23;
         - Bras Basah – 18, 19.

An additional surcharge of $50-$100 is applicable for delivery to venues without lift landing.

What is your earliest delivery time for High Tea?

7.45 am

*Earlier delivery for high tea/seminar orders is subject to availability and a surcharge of $50 will be applicable.

Are cutleries provided with my order?

Disposable Cornware cutleries are provided with all menus, except:

  • A la carte orders for BBQ packages
  • Classic Tea Set – only serviettes will be provided

Cutleries are provided 1:1. Additional disposable cutlery is available at S$1/set.

Although our cutleries are biodegradable, let’s do our part in reducing our carbon footprint!

What is the colour of the table skirting for Seminar Packages?

Silver with black top

Are dish tags provided?

Yes, dish tags are provided for all orders with buffet setups.

Makan Box

How many days in advance do I need to place an order?

Orders have to be placed 3 working days (72 hours) in advance.

Are cutleries provided with my order?

Disposable Cornware cutleries are provided with all menus, except:

  • A la carte orders for BBQ packages
  • Classic Tea Set – only serviettes will be provided

Cutleries are provided 1:1. Additional disposable cutlery is available at S$1/set.

Although our cutleries are biodegradable, let’s do our part in reducing our carbon footprint!

What is the delivery charge for Packet Meals & Bento?

The delivery charge for Makan Box’s Packet Meals & Bento is $40. It will be waived for Makan Box orders of $500 and above

A delivery surcharge of $10 is applicable for these locations:

  • Offshore areas (Sentosa and Jurong Island)
  • Central area denoted by the first 2 digits of the postal code:
         - Robinson – 01, 04, 05, 06, 07, 08;
         - Marina Square – 03, 17;
         - Orchard – 22, 23;
         - Bras Basah – 18, 19.

An additional surcharge of $50-$100 is applicable for delivery to venues without lift landing.

What is your earliest delivery time for Packet Meals and Bentos?

8.30 am

*Earlier delivery for packet meal orders above $800 is available upon request.

Is self-collection available?

Yes, self-collection is available at 1 Enterprise Road, Singapore 629813.

Barbeque Set

How many days in advance do I need to place an order?

Orders have to be placed 3 working days (72 hours) in advance.

Are cutleries provided with my order?

Disposable Cornware cutleries are provided with all menus, except:

  • A la carte orders for BBQ packages
  • Classic Tea Set – only serviettes will be provided

Cutleries are provided 1:1. Additional disposable cutlery is available at S$1/set.

Although our cutleries are biodegradable, let’s do our part in reducing our carbon footprint!

What is the delivery charge for Packet Meals & Bento?

The delivery charge for BBQ Set is $60. It will be waived for BBQ Set orders of 60 pax and above.

A delivery surcharge of $10 is applicable for these locations:

  • Offshore areas (Sentosa and Jurong Island)
  • Central area denoted by the first 2 digits of the postal code:
         - Robinson – 01, 04, 05, 06, 07, 08;
         - Marina Square – 03, 17;
         - Orchard – 22, 23;
         - Bras Basah – 18, 19.

An additional surcharge of $50-$100 is applicable for delivery to venues without lift landing.

What is the colour of the table skirting for Barbeque Set?

Silver with black top

Do you provide Chef On Site services?

Yes, provision of Chef On Site is available at $120/chef with minimum order of $400 raw food only.

For orders of raw food above $600, hiring an additional assistant chef is required to engage our Chef On Site service.

Drop Off Catering

What is Drop Off Catering?

Drop Off Catering comprises a range of Mini Buffet & Party Sets menus recommended for serving 10-15 pax.

Food will be served in disposable (microwavable) containers and/or aluminium foil trays. Full table set-up with warmers and skirting will not be provided.

Are cutleries provided with my order?

Disposable Cornware cutleries are provided with all menus, except:

  • A la carte orders for BBQ packages
  • Classic Tea Set – only serviettes will be provided

Cutleries are provided 1:1. Additional disposable cutlery is available at S$1/set.

Although our cutleries are biodegradable, let’s do our part in reducing our carbon footprint!

What is the delivery charge for Mini Buffet & Party Sets?

The delivery charge for Mini Buffet & Party Sets is $40.

A delivery surcharge of $10 is applicable for these locations:

  • Offshore areas (Sentosa and Jurong Island)
  • Central area denoted by the first 2 digits of the postal code:
         - Robinson – 01, 04, 05, 06, 07, 08;
         - Marina Square – 03, 17;
         - Orchard – 22, 23;
         - Bras Basah – 18, 19.

An additional surcharge of $50-$100 is applicable for delivery to venues without lift landing.

Is self-collection available?

Yes, self-collection is available at 1 Enterprise Road, Singapore 629813.